Impact of COVID-19 on various areas of service operation in manufacturing companies: a pilot study

Abstract All manufacturers were affected by the COVID-19 pandemic. It can be assumed that producers as much service operation field (based on company categories). This article aims to ascertain how various areas of operations in manufacturing companies. So far, no literature is available identifying impact current manufacturers. An electronic questionnaire was prepared and sent The completed 88 respondents from four selected industrial areas. findings show statistically significant differences perception companies based CZ-NACE, number employees, type customers services provided products. However, area services, one difference found statement related increasing interest engaging cooperation with suppliers smart services. Theoretical implication contributes understanding operation. First, research did not reveal any sorted their employees predominant operations. considered hit very similarly. Second, revealed processing results according this case, only From a managerial viewpoint, paper